SIZE & STYLE EXCHANGES are permitted with beds that are in unused and in re-sellable condition.
E-mail Customer Service at firstname.lastname@example.org for return authorization and return address, and within 15 days from receipt of your order. The permission e-mail string should be included in the return box, giving the instructions for the exchange, along with a shipping address for the exchanged bed. If a credit is due, it will be issued back through the original method of payment.
RETURN ONLY request should be made within 15 days from receipt of your order. Returns should be received within 20 days of receipt of your order to receive credit, which will be issued back through the original method of payment.
A 15% restocking fee will apply to all RETURN ONLY, because each bed is made per order.
Returns and exchanges must be shipped by UPS or Fed EX, in order to be delivered to us.